Shipping policy

Shipping Policy

Thank you for shopping with Janie Lee Collection.

We are committed to preparing and shipping your order with care and efficiency.

Processing Times

Orders are typically processed within 2–5 business days.

During launches, restocks, holidays, sales, or high-volume periods, processing times may extend up to 7 business days.

Orders are not processed or shipped on weekends or major holidays.

Shipping Times

Once shipped, estimated delivery times will vary based on the shipping method selected at checkout and the carrier.

Estimated shipping times are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow time for tracking updates to appear after shipment confirmation.

 

Incorrect Shipping Information

Customers are responsible for ensuring all shipping and billing information is accurate before placing an order.

Janie Lee Collection is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to reship the package.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and transferred to the shipping carrier, Janie Lee Collection is not responsible for lost, stolen, delayed, or damaged packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

We recommend shipping to a secure location to help prevent theft.

International Shipping

International shipping availability and rates are calculated at checkout.

Customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country.

Janie Lee Collection is not responsible for delays caused by customs processing.

Shipping Delays

While we strive to deliver orders promptly, unexpected shipping delays may occur due to carrier issues, weather, holidays, or high order volume.

We appreciate your patience and understanding.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee modifications or cancellations.

Please contact us immediately at:

Email: info@janieleecollection.com

We will do our best to assist before the order is processed.

Policy Updates

Janie Lee Collection reserves the right to update or modify this Shipping Policy at any time without prior notice.